The Oculus Quest and Quest 2 VR headsets are a fascinating piece of technology. They are also very easy to set up and use out of the box. However, like with most tech gadgets, you are eventually bound to experience some problems that need troubleshooting.
If you are currently facing tracking issues with your Oculus Quest 2 or Quest headset then you have arrived at the right place! I am going to guide you through the most common (and not so common) problems and solutions that can potentially solve your tracking problems.
Without further ado, let’s dive in!
Did you hear? The new and upgraded Oculus Quest 2 is finally back in stores! Larger storage and improved silicone cover means you get even more value for your money than before!
1) Reboot Your Oculus Quest
Without knowing what you have already tried to solve the tracking problems, let’s start with the very basics. The good old “Have you tried turning it off and on again” is a good remedy to various tech problems, and the Quest headsets are no exception
Hold down the power button until you see a dialog with the “Restart” option. Complete the reboot and see if anything changes.
2) Clean the Cameras
The four cameras that are located on the front plate of the Oculus Quest headsets are used for both room mapping as well as tracking your controllers. It is therefore essential that the cameras have no smudges / dust / hair on them for optimal tracking.
Grab a clean piece of clothing (preferably micro-fiber) and wipe clean all of the four cameras. Reboot the device after cleaning the lenses. The solution to your “tracking lost” errors might be as simple as that!
3) Modify Lightning Conditions
The Quest headsets are quite sensitive to your room`s lightning conditions and it is quite likely that here lies the root of your problems.
Remove any bright lights (or add a shade/cover) that are directly visible to your Quest headset. If the sun is shining in through the window (causing patches of light) then close the blinds. Also remove any reflective items that are in plain sight (mirrors are a good place to start).
Ideally, you want your room to be well and evenly lit. After making changes to the room lightning, reboot your Quest and try again to see if tracking issues are gone.
4) Try Playing in Another Room
If you did your best to ensure that your Quest has optimal room lighting conditions but the problems still persist, go ahead and try your Quest in another room.
You never know what might interfere with the Quest`s tracking and it is worth giving it a shot. In addition to different lighting conditions, it will also help to rule out problems with the saved guardian in your primary gaming location
5) Delete Your Saved Guardians
When you create a guardian your Quest headset will remember it – all so that you can resume playing the next day without having to recreate the guardian for the same room.
There are occurrences, however, where a slight change in your room (replacement or new objects) might confuse the tracking of the Quest headset.
It is worth trying to delete saved guardians (Setting – Guardian – Clear Guardian History) and try again with a new guardian.
Note! Starting from Oculus Quest build 33.0, clearing guardian history will also delete guardian maps and tracking data (in addition to boundary data). If you have previously tried deleting guardian data without seeing improvements in tracking, it is worth trying the functionality again.
6) Unpair and Repair Your Controllers
Similar to turning off / on the headset, it is sometimes worth trying to do the same for your controllers. This can be done via the Oculus app on your smartphone.
Go to Settings → Click on your Headset → Controllers → Choose one of the controllers → Unpair Controller
After unpairing, repair the controller. Proceed to complete the procedure for the second controller and test to see if your tracking issues still persist.
PS! If you don’t have the Oculus app in hand, a quick workaround is to remove the batteries from the controllers.
Leave the batteries out for about 2 minutes to reset the wireless link. After that reinsert the batteries, push some buttons on the controllers to repair, and see if there are any changes with the tracking.
7) Turn off Hand Tracking
Oculus Quest headsets are able to automatically switch between controller and hand tracking. The problem here is however, that in some cases (and software versions) this causes tracking issues.
If you have hand tracking enabled on your Oculus Quest headset (with automatic switching), try turning hand tracking off. To do so go to Settings → Hand and Controllers → Toggle “Hand Tracking” off.
Restart your device and see if the tracking issues still remain.
8) Turn Tracking Off and then On again
Go to Settings within your Oculus Quest headset → Device → Toggle the “Tracking” option off.
Navigate back to the menu and turn it on again.
Some people have reported this simple action to have solved their tracking lost problems. Test it out for yourself and see if anything changes.
9) Update Your Device
If your headset is not at the latest software revision, be sure to update your device. There have been several instance where a software update released by Oculus has caused tracking lost errors for a large amount of users
The Oculus Quest / Quest 2 headsets will update automatically when connected to WiFI and turned on. Just make sure that:
- The device is fully charged
- The headset is turned on (sleep mode is considered as “on”)
- Your Quest lies on a flat surface without movement or blocking the inside sensor for an extended period of time.
Updating your headset might just solve your problems with tracking in some cases. And if it does not, it is worth keeping the headset updated nevertheless.
10) Do Headset Factory Reset
As a last resort option to solve your tracking problems, you can do a factory reset to your Oculus Quest headset. Click on the link to find two methods you can do that (via Oculus app / Headset).
PS! Keep in mind that you will lose all account information, downloaded games, and content from the headset. You will however be able to download and reinstall the games you have purchased.
11) Defective Unit
If you have tried everything and can’t seem to solve your headset tracking problems, it might just be the case that there is a problem on the hardware side.
Create a ticket to Oculus Support, describe the problem and the solutions you have tried. I recommend to be thorough here, because otherwise you will be receiving very standard answers from Oculus Support and bouncing information back and forth will take too much time.
If your headset is new and still under warranty (bought from a reseller) you can also ask for a refund or replacement unit.
- If you are using rechargeable AA batteries in your controllers (which are 1.2V), test your controllers out with regular good-quality AA batteries (1.5V). Although in theory this really should not affect your tracking, some people have claimed that this was the root cause of their tracking problems
- Change the tracking frequency within your Oculus Quest 2 headset. Although the “auto mode” should correctly detect your country`s electric system polarity switching frequency, you can find out the correct value from the previous link and set it manually within your Quest headset settings.